clipperhouse.com

Everyone wants to “own the relationship”, until they actually do

It would appear that Google is learning something about customer service: Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn’t have the kind of customer support that mobile-phone users are accustomed to.[…] Another [customer] using the name SouthFlGuy was also sent back and forth between HTC and T-Mobile after finding no help from Google. “I guess I was under the wrong impression but I thought Google would handle the service on the phone,” he wrote. ..

What follows the “no-fly” list?

In this article, we get a foreshadowing of the new, lawless use of the “no-fly” list: Senate Intelligence Chairman Dianne Feinstein, D-Calif., said a “very comprehensive no-fly list” would be “the greatest protection our country has.” In an interview, she said the definition of who can be included should be expanded to include anyone about whom there is “a reasonable suspicion.” ..

“Modern browsers” nearly doubled share in 2009; IE6 lost a third of its user base

So, we have December browser numbers, giving us complete year of browser stats for 2009 [browsers | browser versions]. Here are a few observations. ..

How about implied interfaces in C#?

I took a look at Google’s new language, Go. Some interesting stuff in there. ..

Questions about the Apple tablet that no one is answering yet

I don’t underestimate Apple’s ability to create unprecedented stuff, and to make it much better than anyone imagined. Yet for all the breathlessness about the supposed Apple tablet, no one seems to be asking the right questions. ..

Is this a good “non-profit” idea?

So, an idea I have been kicking around a while is BillableHour.org. Would like to gather some feedback. ..

Programmers and “productivity”

There have been some interesting posts lately asking the question, “if some programmers are 10 times as productive as others, why aren’t they paid 10 times as much?”. It’s a good question, though I don’t think the recent posts quite get to the heart of it. ..